Our policy is outlined in our service subscription forms and our website and is considered mutually accepted upon the customer’s completed payment.

 

1. COMMUNICATION & MANAGEMENT TERMS

GAHSP provides a dedicated team for production management, with video call meetings as follows:

 

A monthly online meeting will be held, if requested by the client, to review deliverables with the GAHSP team. Alternatively, the client can review milestones independently through the custom dashboard.

 

Additional client-requested meetings are available for $50 per 30 minutes. Customer support is available via WhatsApp and email with a 24-hour response time.

 

2. DELIVERY TERMS

Clients are allowed one free revision at each milestone. Additional revisions are available for an extra fee. Moving to the next milestone implies acceptance of the previous milestone delivery; retroactive complaints are not accepted.

 

3. RESPONSE TIME FOR REVISIONS

Clients are requested to provide feedback within 3 business days of each milestone delivery. If feedback is not received within this timeframe, GAHSP may proceed to the next milestone.

 

4. PAYMENT TERMS

Work begins once the subscription is active. Payments are made at the beginning of each monthly period. You can manage your wallet and subscription plan within your member account.

 

5. REFUND TERMS

Refunds are available if promised deliverables were not completed. Subjective issues may be addressed in revisions but do not qualify for refunds. Please note that if you fail to provide the required assets or information needed to complete the deliverables, this will disqualify the order from eligibility for a refund.

 

6. CANCELLATION TERMS

Clients may cancel their subscription at any time. If GAHSP cancels the subscription, the client will be refunded for that month.

 

7. LATE PAYMENT TERMS

Services may be paused if payment is not received within 7 days of the due date.

 

8. INTELLECTUAL PROPERTY RIGHTS

Upon final payment, all rights to completed deliverables transfer to the client. GAHSP retains the right to showcase completed work in its portfolio unless otherwise agreed.

 

9. CONFIDENTIALITY

GAHSP is committed to maintaining the confidentiality of client information and deliverables. Client data will be handled with care and in accordance with data protection standards.